dress is standard quality, so you need to dry clean it first to make it softer before you use it. The seller was very responsive in replying our questions via email and tried to accomodate our requests. Fast shipment. However, I am a bit disappointed in the size of the dress. I gave her the exact measurement (customized size) but the dress was too big (about one size bigger) so I had to go to my local tailor to make it smaller. Very cheap in my town. However, overall, it is a nice dress. I just hoped that the dress came in my size.